Training Solutions

Training By Retailers…For Retailers

Whether you are a retailer, distributor, or manufacturer, the Retail Advocacy Group has the experience and know-how you need to improve your results - where it counts most - at the point of contact with your customer.

With decades of success in operating and supporting specialty and big-box retail locations, Retail Advocacy Group has the experience you need to help you to increase revenue, improve productivity, control expenses, and maximize your return on investment.  


Experts in Designing and Implementing Retail Training Programs

Retail Training Services, a subsidiary of the Retail Advocacy Group, offer retailers, distributors, and manufacturers the ability to improve sell through and management execution at all levels of their organization. 

Retail Training Services


Click Here for a Free Demonstration of E-Learning Courseware




Who We Train

Our training professionals design and deliver impactful training because they have owned, operated, and directed the activities of hundreds of retail locations and they have had to train thousands of employees on new products and services.  We design training for:

·         Independent Retailers

·         Regional Retailers

·         Distributors

·         Service Providers

·         Manufacturers Reps


What We Train

Retail Training Services can deliver a standard or customized has training program for every type of retail organization.  We can design custom content or we can deliver standard content including:

·         Sales Training

·         Performance Management

·         Time and Task Management

·         Recruiting, Selecting, and Hiring Team Members

·         Coaching and Counseling Employees

·         Product Training



How We Train
We understand the importance of creating training solutions that not only yield results, but that are also economically feasible.  Therefore, we provide and deliver the training options that your company needs.  We can deliver:

·         Instructor-led Training

·         Licensed Content

·         Train-the-Trainer Programs

·         Web-based E-Learning Solutions

·         Private-Label Training Portals




E-Learning Makes Sense
Retail Training Services is a specialist in providing e-learning solutions.  E-learning not only enables highly affordable training, but is accessible at all hours of the day, and in many cases provides a better learning experience for your team members.


Click Here  for a Free Demonstration of E-Learning Courseware




Elearning Courses for Retailers




You Need Courses That Drives Results

Retailers know that smart and effective programs drive optimal sales and profit results. That’s why national chains devote millions of dollars each year to retail sales and management courses.

Many independent, specialty and regional retailers want courses that are just as effective as the nationals, but they don’t have massive budgets or a full-time retail sales training department.

eLearning Solutions

The RTS eLearning is the answer. We offer high-quality online educational courses  that are based on real-world experience and available to all retailers.  Now you can focus on your core activities and let RTS deliver affordable and high-quality training exactly when you need it and at a price you can afford.

About Our Courseware

You want education based on real-world situations – not theory.  That’s exactly what our retail sales training and retail management courses deliver.  Our team has sold on the floor and hired and trained thousands of team members. We know what works and what needs to be communicated through retail sales education and retail management education.  Whether it’s one of our standard retail education programs or a custom solution you need, we’re the professional retail training department that every business can afford.

Effective and affordable courses on-demand

You need education when and where you want it. The RTS courseware is delivered to your team members on-demand.  No more waiting for a course date and no more classroom costs.  With our online courses, you can help your newest team members become successful faster. And through our management courses, your managers learn how to keep them that way.

Tools for Sales Representatives

RTS offers a full array of e-learning retail sales education courses - from Sales Preparation to Greeting and Building Rapport  to Qualifying Your Customer to The Presentation to Asking for the Order and Overcoming Objections to Building Referrals. Everything your sales personnel need to be more effective is right here at

Courses to Improve Manager Effectiveness

Store Managers and Field Managers need training as well, and we offer retail management trainingmodules from Recruiting, Interviewing, and Hiring to Coaching and Communication to Performance Management to Time Management.

Choose the option that meets your needs

Our sales and management educational courseware is available in a choice of three plans to meet your needs:

Pay-as-you-go education from our Web Store: We offer 24x7 access to our specialized courses online. Whether you purchase a single course or a money-saving bundle, our pay-as-you-go solution is affordable and flexible even for owners of single-store locations.  Our online courses are robust, accessible and effective.

Private, branded course portals: For retailers with ongoing education needs, let RTS build and host a learning portal where your employees can access our courseware directly.  We include robust tracking, monitoring and reporting tools so you can track your employees’ progress and activity.  We will also upload your existing content and assist you with administering your training site for just a few additional dollars per user.

Distributor and wholesaler solutions: Now distributors and wholesalers can provide additional value to their customers through offering educational programs through a privately branded course portal. Free online education is a powerful way to differentiate your brand and to create customer loyalty.  We provide the back-end solution, the content, and the administration so you can stay focused on your business. We handle it all - including keeping your costs to a minimum.

The Retail Advocacy Group provides retail consulting services that include strategic insight, innovative customized business analysis and operational improvement to retail and consumer products clients, permitting them to increase sales revenue, decrease operating cost, and increase operating margin. We possess a depth of experience that includes virtually every format of retail including independent retailing, start-ups, big-box retail stores, consumer electronics, wireless, apparel, hardware, house wares, and toys.


Our retail consulting team boasts over one hundred years of successful retail consulting and retail leadership and store operation expertise. This includes selling on the floor, managing store locations, field leadership, home office management, training and development, compensation plans, customer experience evaluation, mystery shopping programs, developing standard operating procedures, marketing programs, and vendor management.


Our retail consulting team excels at change management including helping your team acquire and integrate new locations or building new operational structures. We assist our clients to properly implement our recommendations to insure they achieve the results they seek and experience a positive ROI from our retail consulting services.


Our retail consulting team partners with and assists our clients with the development and deployment of the key components required for business success.  This includes effective business strategy, useful business analysis, and improved operational performance.


In order for a retail or consumer products organization to prosper they need to have a clear sense of where they are going (the strategic component), visibility and feedback on their progress (the analytical component), and the ability to execute their business plan smoothly (the operational performance component). Our retail consultant team has consistently demonstrated the ability to assist our clients with these key business components and, as a truly accountable business partner, we define your success as our success.

Retail training, retail consulting, retail operations, customer experience, retail operations consulting, elearning, web-based training, business analysis, retail courses, retail training courses, classroom training, instructor-led training, store merchandising, retail merchandising, business planning, retail planning, product representation, manufacturers representation, manufacturers representative, green programs, training programs, retail organization, retail customer experience, retail execution, retail scorecards, standard operating procedures, retail operations manual

Website Builder